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STORE POLICY
PRODUCT RETURN POLICY
When paying with cards, cash refunds are not allowed. The refund procedure is regulated by the rules of international payment systems.
The procedure for returning the goods is regulated by Article 26.1 of the Federal Law "On Consumer Rights Protection".
the consumer has the right to refuse the product at any time before its transfer to the delivery service, and after the transfer of the product - within seven days;
the return of the goods of proper quality is possible if its marketable appearance, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
the consumer does not have the right to refuse a product of proper quality that has individually defined properties, if the specified product can be used exclusively by the person purchasing it;
if the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer's submission of the corresponding claim.
To return funds to a bank card, you must fill out the "Application for a refund", which is sent by the company to the email address upon request and send it along with a copy of your passport to the address Faceavtospb@gmail.com.
The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Application for a refund" by the Company.
The refund amount will be equal to the purchase amount. The deadline for reviewing the Application and returning the funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
Privacy & Safety
The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the MIR Payment System on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered on the secure payment page of SBER-BANK JSC.
On the page for entering bank card details, you will need to enter the bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is printed on the card itself. The three-digit security code is the three digits on the back of the card.
Next, you will be redirected to your bank's page to enter the security code that will be sent to you in an SMS. If the security code did not come to you, then you should contact the bank that issued you the card.
Cases of refusal to make a payment:
• the bank card is not intended for making payments via the Internet, as you can find out by contacting your Bank;
• insufficient funds for payment on a bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the bank card;
• bank card details entered incorrectly;
• your bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can learn more about the validity period of the card by contacting the bank that issued the bank card;
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and is not subject to disclosure. Your credit card information is only transmitted in encrypted form and is not stored on our Web server.